A standard LWW system with ultra-violet (UV) disinfection recently reported that the power unit for their UV unit continued to beep even though the green light was ON.
We have seen a condition similar to this at CWU and it usually indicated that the electrical connection with the UV Lamp was at fault. Specifically, the problem was with the ground lead in the connection. Once a tight connection was made, the problem was corrected, and the beeping stopped. In these cases, the red light stayed lit during the beeping indicating that the UV was not providing disinfection protection.
In the Guatemala report, the UV Unit continued to beep even though the green light stayed lit.
A check of the TrojanMax web site discovered the following:
“Trojan UV Max C4 System Beeping After Replacing Lamp, Power Supply Issue
If you have a Trojan C4 UV Max power supply (black box with two LED light indicators) that was installed between January 2009 and January 2010, it is possible that it could have an alarm fault and will not reset.
The problem occurs when the Trojan UV lamp has been installed for about 1 year. After 1 year, the UV Unit will start beeping indicating it is time to change the UV lamp and quartz glass sleeve. After replacing the Trojan lamp there is no way to reset this alarm, and the unit will just keep beeping.
Trojan will swap these with an upgraded power unit at no charge. You can contact Trojan directly via their website or toll free line 1-800-265-7246.”
LWW is in the process of checking their stock of Trojan C4 UV Max units to see if they were manufactured during the time in question. As we find these units, LWW will contact TrojanMax to replace them.
We ask that all Initiating Partners with UV systems purchased from FCI alert their Operating Partners, so that they can take action to correct this problem. We have alerted our In-country Coordinators, Claudia and Miriam, so that they will know how to respond.
The good news is that as long as the Green Light stays lit on the unit, it will continue to disinfect the water and protect the users.
If you have any other comments or questions, please contact LWW at
![UV Subassembly Parts 3[1]](http://lwwtechnology.files.wordpress.com/2012/01/uv-subassembly-parts-31.jpg?w=500&h=613)


